Cleaning FAQs | Pink Ladies Cleaning Services Shawnee

General Questions

What areas do you serve?
Pink Ladies Cleaning Services & Janitorial primarily serves Shawnee, OK and nearby communities. For specific neighborhoods or commercial accounts, call (405) 432-7936 to confirm service availability.
How do I get a quote?
Call (405) 432-7936 or use our Contact page to request a quote. For large or recurring accounts, we recommend an on-site walkthrough to provide the most accurate estimate.
What are your hours of operation?
Standard business hours for scheduling and administration are Monday–Friday. Cleaning services are scheduled based on client needs, including after-hours and weekend appointments for commercial clients. Check the Contact page or call for specific availability.

How far in advance should I book?
Booking lead times vary. For one-time cleans, a few days’ notice is often sufficient. Recurring accounts are scheduled with preferred weekly or biweekly slots; we recommend booking recurring plans as early as possible to secure consistent times.
Can I reschedule or cancel?
Yes. Please notify us as soon as possible. Cancellation and rescheduling policies will be outlined in your service agreement or confirmation.

Are your employees background-checked and insured?
Yes. All staff are background-checked and we maintain liability insurance and workers’ compensation coverage.
What training do your technicians receive?
Staff receive training in cleaning best practices, safe chemical handling, use of equipment, quality standards, and customer service. Supervisors conduct periodic quality checks.

Do you provide supplies and equipment?
Yes — standard supplies and professional equipment are included in most services. We can use client-provided products upon request.
Do you offer eco-friendly cleaning?
Yes. We offer green cleaning packages that use lower-toxicity products and microfiber tools for clients concerned about chemicals, children, or pets.

What payment methods do you accept?
We accept major payment methods; invoicing and payment terms are provided in service confirmations. For recurring accounts, automated billing options may be available.
Do you offer discounts for recurring contracts?
Yes. Recurring plans typically include discounted rates and priority scheduling.

What if I’m not satisfied with a service?
We stand behind our work. If something is missed, notify us within 24 hours and we’ll return to correct the issue at no charge when it falls within the original scope.
Do you have a warranty for your work?
Our satisfaction guarantee covers workmanship. For issues related to damage or mishandling, we will investigate promptly and address claims according to insurance and service agreement terms.

Can you handle special requests like organizing or heavy-duty cleaning?
Yes. We provide add-on services for organization, appliance interior cleaning, fridge/freezer cleaning, and post-construction cleaning. These are quoted separately.
Do you coordinate other property services?
We can coordinate referrals for related services such as electrical, heating and air repairs, landscaping, and tree services through trusted partners. Ask us about vendor coordination for multi-service jobs.
Do I need to be present for a cleaning?
No. Many clients provide access codes or leave keys. For first-time visits, we recommend being present for a brief walkthrough if possible to set expectations.
Are valuables a concern?
We request clients secure valuables. While we take care and are insured, securing high-value items is recommended.